Every complaint tracked until it is resolved

Requests deserve a reference number, not a promise

A broken fan in Class 7, a transport complaint, a fee query, a request for a bonafide certificate: in many schools these arrive at the front desk, get written on a slip and are forgotten. Parents follow up angrily; staff feel blamed for things they never heard about.

The SSMS helpdesk turns each request into a ticket with category, priority and SLA. Tickets are assigned to the right person or team, move through open → assigned → in progress → SLA warning → escalated → resolved → closed, and escalate automatically when the SLA is about to be missed. Requesters see the status without calling.

The survey engine runs parent satisfaction surveys, staff feedback, event feedback and more — with rating, choice and text questions, private links, anonymous mode and results calculated automatically.